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Job Description
JOB PURPOSE:
Provide customers with support, consultation, and guidance for all bank products and services via phone and digital media as a receiver.
MAIN DUTIES & RESPONSIBILITIES:
- Answer customer queries and questions accurately to assure high customer awareness.
- Understand customer needs and recommend the products & services that suits customers profile and needs increase customer loyalty.
- Cross sell bank product and services to generate sales leads.
- Resolve customer issues and troubleshoot on spot aiming for a quick kill of issues.
- Handle customer requests during the call if possible or delegate to back office for support to assure proper execution of the request.
Skills
- Customer Centricity
- Effective Communication
- Teamwork and Collaboration
- Accountability and Ownership
- Creativity and Innovation
Job Details
Job Location
Kuwait
Job Role
Accounting/Banking/Finance
Employment Status
Full time
Employment Type
Employee
Number of Vacancies
3
Preferred Candidate
Career Level
Entry Level
Years of Experience
Min: 0 Max: 1
Residence Location
Kuwait
Nationality
Kuwait
Degree
Diploma