Service Advisor (Call Center)

JOB PURPOSE:

Provide customers with support, consultation, and guidance for all bank products and services via phone and digital media as a receiver.

MAIN DUTIES & RESPONSIBILITIES:

• Answer customer queries and questions accurately to assure high customer awareness.
• Understand customer needs and recommend the products & services that suits customers profile and needs increase customer loyalty.
• Cross sell bank product and services to generate sales leads.
• Resolve customer issues and troubleshoot on spot aiming for a quick kill of issues.
• Handle customer requests during the call if possible or delegate to back office for support to assure proper execution of the request.

• Customer Centricity
• Effective Communication
• Teamwork and Collaboration
• Accountability and Ownership
• Creativity and Innovation